Privacy Policy
Refund & Return Policy
Thank you for shopping at Aziziyan.com . We want you to feel confident in your purchase, so weāve created a simple and transparent Refund & Return Policy.
1. Order Cancellations
We accept order cancellations within 12 hours of purchase.
If 12 hours have passed, the order may already be processed and shipped, and we can no longer cancel it.
To request a cancellation, email us at support@aziziyan.com with your order number.
2. Returns
Because we operate using a dropshipping fulfillment model, we do not accept returns for:
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Buyerās remorse (changing your mind)
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Incorrect address provided at checkout
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Non-defective items
However, we do accept returns or replacements if the item arrives damaged, defective, or incorrect.
Eligible return reasons:
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Item arrived broken or faulty
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Wrong item received
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Missing items in the order
Return requests must be made within 7 days of delivery.
3. Refunds for Damaged or Incorrect Items
If your item arrived damaged, defective, or incorrect, we will offer:
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A free replacement, or
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A full refund
To process your claim, please provide:
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Your order number
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A clear photo or video of the damaged/incorrect product
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A brief description of the issue
Once verified, we will process your refund or replacement within 3ā5 business days.
4. Non-Returnable Items
Due to hygiene and safety reasons, some products cannot be returned, including:
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Personal care items
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Intimate goods
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Health & hygiene products
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Custom-made items
5. Refund Processing Time
Refunds are issued back to the original payment method.
Depending on your bank or card issuer, it may take 5ā10 business days for the credit to appear.
6. Lost or Stolen Packages
We are not responsible for packages marked as delivered but not received.
However, we will assist you in contacting the carrier to locate the package.
7. Contact Us
If you need help with your order, email us anytime at:
š§ support@aziziyan.com
We aim to respond within 24ā48 hours.
If you want, I can also make:
ā
Terms of Service
ā
Privacy Policy
ā
Shipping Policy
Just tell me!



